- First, you may need to confirm your email or username and password with the particular financial institution that contains the broken link. This can be done by clicking on the account with the error and following the directions given by that institution in the yellow bar above the account with the broken connection. This will usually require you to re-enter your credentials (username/ID and password).
- A second reason causing broken connections may be attributed to new pop-ups with the financial institution causing the connection break. To fix a broken connection due to new pop-ups, you will need to log in to the institution’s website directly and dismiss the pop-up blocking the connection.
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